Data & Privacy
Your privacy matters to us. This Privacy Policy explains what personal information plushph collects from members in the Philippines, how we use and protect it, and what rights you have over your own data. By using the plushph platform, you agree to the practices described on this page.
When you register for a plushph account, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and the payment details you choose to use on the platform. We also collect account activity data automatically, such as login times, pages visited, games or markets accessed, and transaction histories, in order to maintain accurate records and improve platform performance. Technical data is gathered passively through standard web technologies, including your IP address, device type, browser version, and operating system — this helps us optimise the mobile experience for Filipino members across different handsets and networks. If you contact our support team, we retain the content of those communications to ensure consistent and informed service across all interactions. We do not collect anysensitive personal information such as government-issued ID numbers unless specifically required for identity verification under applicable Philippine regulations, and even then such data is handled under strict access controls. All information collected is limited to what is genuinely necessary to provide, maintain, and improve the plushph platform and its associated services for members across the Philippines.
The personal data we collect is used primarily to operate your plushph account, process deposits and withdrawals, deliver sports analysis content and game reviews, and send you relevant platform updates and promotional communications where you have consented to receive them. We use transaction and activity data to detect and prevent fraudulent behaviour, protect the integrity of our payment systems, and comply with our obligations under Philippine anti-money laundering regulations. Technical and usage data helps our development team identify performance issues, optimise page load speeds across mobile networks in the Philippines, and prioritise new features that reflect how actual members use the platform. When you interact with voucher offers or bonus promotions, we record which offers were activated and whether associated wagering conditions were met, so that our team can administer promotions fairly and resolve any disputes accurately. We may also use aggregated, anonymised data — where no individual member can be identified — to analyse broad usage trends, improve content relevance, and develop new platform features. We will never use your personal data for purposes that are incompatible with those described in this Privacy Policy without first notifying you and, where required, obtaining your renewed consent.
plushph does not sell, rent, or trade your personal information to any third party for their own marketing purposes — your data is not a commercial product. We share member information only in the limited circumstances necessary to operate the platform: with payment processors such as GCash and Maya partners who facilitate your deposit and withdrawal transactions, with identity verification service providers where verification is required, and with our hosting and infrastructure providers who store and process data on our behalf under strict contractual obligations. All third-party service providers engaged by plushph are required to handle your data in accordance with Philippine data protection standards and are prohibited from using your information for any purpose beyond the specific service they provide to us. In certain circumstances we may be legally required to disclose your information to Philippine government authorities, law enforcement agencies, or regulatory bodies — we will comply with any such lawful request and, where legally permitted, will notify you of the disclosure. Any third party that receives your data from plushph is bound by confidentiality obligations and data security requirements that are at least as protective as those we apply internally.
We retain your personal information for as long as your plushph account remains active and for a reasonable period thereafter, in order to fulfil any outstanding obligations, resolve disputes, and comply with our legal and regulatory requirements under Philippine law. Transaction records and account history are kept for a minimum of five years following the closure of an account, in line with standard financial record-keeping obligations applicable to platforms operating in the Philippines. After the applicable retention period has expired, your personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to you as an individual. If you request deletion of your account, we will process that request promptly and remove your identifiable data from our active systems, subject only to the retention obligations described above that prevent immediate full deletion. We conduct periodic reviews of the data we hold to ensure that information which is no longer needed is disposed of in a timely and secure manner. You may contact our support team at any time to ask about the specific retention period that applies to your account data.
Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have clear and enforceable rights over the personal information that plushph holds about you. You have the right to access a copy of your personal data, to correct any inaccurate or outdated information, and to request the deletion of data that is no longer necessary for the purposes for which it was collected. You also have the right to object to the processing of your personal data in certain circumstances, and to request that we restrict how we use your data while any objection or correction request is being assessed. If you have provided consent as the basis for any particular data processing activity, you may withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. To exercise any of these rights, please contact our support team using the email address shown in the footer of this page, and we will respond to your request within the timeframe required by Philippine law. We are committed to handling all data rights requests fairly, transparently, and without unnecessary delay.
plushph applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. All data transmitted between your device and the plushph platform is encrypted using secure HTTPS protocols, and sensitive payment information is handled through PCI-compliant payment processing partners rather than being stored directly on our servers. Access to personal data within the plushph organisation is strictly limited to staff and contractors who need that information to perform their specific role, and all such personnel are bound by confidentiality obligations. We conduct regular security assessments of our systems and promptly address any vulnerabilities that are identified during those reviews. In the event of a personal data breach that poses a risk to your rights and interests, we will notify you and the relevant Philippine data protection authority in accordance with our legal obligations and within the timeframes prescribed by law. While we take every reasonable precaution to protect your data, no digital platform can guarantee absolute security, and we encourage members to use strong, unique passwords and to keep their login credentials confidential at all times.
The plushph platform uses cookies and similar technologies to deliver a functional, personalised, and secure browsing experience for members in the Philippines. Essential cookies are required for core platform functions such as maintaining your login session, remembering your preferences, and ensuring secure payment flows — these cannot be disabled without impairing your ability to use the platform. We also use analytical cookies to understand how members navigate the platform, which pages and features are most frequently used, and where technical issues may be occurring — this data is aggregated and does not identify you personally. You can manage your cookie preferences through your browser settings at any time; however, disabling non-essential cookies will not affect your access to any paid features or account functions. We do not use any advertising or cross-site tracking cookies, and we do not share cookie-derived data with advertising networks or data brokers. By continuing to use the plushph platform after being presented with this notice, you consent to our use of cookies as described here.
We may update this Privacy Policy from time to time to reflect changes in our services, applicable Philippine laws, or best practices in data protection. When we make material changes, we will update the "Last Updated" date at the top of this page and, where the changes significantly affect how we process your personal data, we will notify you by email to the address registered on your account. We encourage you to review this page periodically so that you remain informed about how your data is being handled. Continued use of the plushph platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you have any questions or concerns about this Privacy Policy or about how your personal data is processed, please reach out to our support team using the contact details in the footer below.
Questions or Concerns?
If you'd like to know more about how plushph handles your personal data, or if you want to exercise any of your data rights, our support team is ready to assist. You can also visit our FAQ for quick answers to common privacy questions.